FAQs

Frequently Asked Questions (FAQ) - KAPRX

1. About Our Products

Q: What are KAPRX wine glasses made from?
A: Our glasses are crafted from high-quality, lead-free crystal and glass. This ensures brilliant clarity, a thin rim for a better tasting experience, and a durable structure.

Q: Do you offer glasses for both red and white wine?
A: Yes, we carefully curate our collection to include classic and modern designs optimized for both red and white wines. The shape of each glass is chosen to enhance the specific characteristics of the wine.

2. Shipping & Delivery

Q: Where do you ship from?
A: All orders are shipped from our warehouse in Hull, United Kingdom.

Q: What are your shipping options and costs?
A:

  • UK Mainland: Standard shipping cost is £7.99, with delivery in 2-4 working days. Free shipping on all orders over £100.

  • International: Standard shipping cost is £23.99, with delivery in 3-17 working days. Free shipping on all orders over £200.

Q: How long will it take to receive my order?
A: Please allow 1-2 business days for order processing in addition to the shipping times listed above. You will receive a tracking number via email once your order is dispatched.

Q: Will I be charged customs and import fees?
A: For international orders outside the UK, any applicable customs, import duties, or taxes are the responsibility of the customer. These fees are not included in the product or shipping price and are determined by your local government.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 45-day money-back guarantee from the date of delivery. If you are not completely satisfied, you can return your unused items in their original packaging for a full refund.

Q: How do I start a return?
A: Please contact our customer service team at info@kaprxltd.shop with your order number. We will guide you through the simple process and provide a free return shipping label if you are in the UK.

Q: Are return shipping costs covered?
A: UK customers receive free return shipping. International customers are responsible for the cost of returning the items to us.

4. Care & Maintenance

Q: How should I clean my wine glasses?
A: We highly recommend handwashing with a mild detergent in lukewarm water. Dry immediately with a lint-free cloth to avoid water spots and prevent clouding over time. While some glasses may be dishwasher safe, handwashing is always best for preserving their brilliance.

Q: Why did my glass become cloudy?
A: Cloudiness is often caused by etching from harsh dishwasher detergents or hard water scale. To prevent this, handwash with a mild soap and dry immediately.

5. Contact & Support

Q: How can I contact you?
A: We'd love to hear from you! Please reach out via:

  • Email: info@kaprxltd.shop (We aim to respond within 24 business hours)

  • Phone: +44 7405 033865 (Mon-Fri, 9:00 AM - 5:00 PM GMT)

  • Mail: KAPRX, 46 Cloister Gardens, Kingswood, Hull, HU7 3PP, UK

Q: My order arrived damaged. What should I do?
A: We are sorry to hear that. Please contact us immediately at info@kaprxltd.shop with your order number and photos of the damaged product and packaging. We will quickly arrange for a replacement or refund.